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FAQ

General FAQ

1. How do I place an order or obtain pricing information for volume licenses?
   
   
2. Can I use a purchase orders to buy the software?
   
   
3. Do you accept orders by phone?
   
   
4. When will I receive my package?
   
   
5. Is your shopping system secure?
   
   
6. What forms of payment are accepted by Disk Doctors?
   
   
7. How do I place an order?
   
   
8. What is my order status?
   
   
9. How do I contact customer services?
   
   
10. Do you provide any guarantee of recovery results?
    
    
11. I had previously purchased software from you, now I need buy another, can I get discount?
    
    
12. Who is the vendor of the software?
    
    
13. What is the difference between the demo version and the full version?
    
    
14. Refund Policy

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How do I place an order or obtain pricing information for volume licenses?

To place an order for volume licenses please fill in the form located here and we will be in touch with you soon.

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Can I use a purchase orders to buy the software?

As a corporate client, you can generally order using a purchase order. Unfortunately, we are unable to accept purchase orders from private customers.

Please mail or fax us your official order on company letterhead. Please include the following information so we can process your order more quickly:

1. The product name and the license type
2. The requested quantity
3. The name the product will be licensed to
4. Your billing address and your delivery address, if different
5. Name, phone and fax number of the contact person for your order
6. The e-mail address to which the order confirmation and invoice should be sent, and your e-mail delivery address, if different

If you include all of the required information, your order can be processed immediately by our customer service team.

** Kindly note the billing currency will be USD $.

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Do you accept orders by phone?

For phone orders and order related questions, Contact Regnow in the US is 1-877-353-7297 (Toll Free Number). Internationally you can reach at 1-(952) 646-5331. Phone ordering is available 24 hours per day, 7 days a week.

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When will I receive my package?

Our software is available for immediate download. Once you have purchased the product by filling in the online order form, a license will be sent to you via email to unlock the software for use.

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Is your shopping system secure?

Ordering on the web is the fastest and easiest way to order Disk Doctors Software products. Your credit card information is sent directly to the credit card processor in a highly secure manner. We protect you by ensuring that nobody but you and the automated credit card processor will see your credit card information.

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What forms of payment are accepted by Disk Doctors?

We accept US Dollar, Euro, Pound Sterling, Australian Dollar, Canadian Dollar and payment by Credit Cards (Visa, MasterCard, American Express, Discover, Euro card and Master Money).

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How do I place an order?

Thank you for your interest in purchasing our software. We use REGNOW, a service of Digital River (NASTAQ: DRIV), which is highly-respected registration company to process your order. Their system is both fast and secure.

Online Payments: Our software is available for immediate download. Please select the products you want to buy and add them to your shopping cart and proceed for checkout.

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What is my order status?

To check your order status, please click the following link: https://www.regnow.com/faq_order.html#orderQ1

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How do I contact customer service?

When you contact customer service, first determine whether you need support for ordering or downloading software, installing and using it.

1. If you need assistance downloading, installing or using the software, click this link Disk Doctors Support.
2. If you require order assistance, please contact REGNOW about your order by using our online contact form. You may visit the contact form by clicking the following link: https://www.regnow.com/help_contact.html.
3. RegNow Support for customers is available on this number 1-877-353-7297

Still having more order related queries, please click the following link: https://www.regnow.com/help.html

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Do you provide any guarantee of recovery results?

Owing to the nature and huge amount of factors revolving around lost data, we do not offer any guarantee for recovery results.

Demo version helps you to evaluate data that you will be able to recover, there is no difference between what you try and what you buy. The most important point you must consider :

1. You should not install the demo version to the same partition / volume from where you need to recover lost data
2. You should avoid any writing operation on the partition from where you need to recover lost data, you should not download or install the demo version on the same partition
3. If the lost data is not visible using full version, then there must have been some writing or saving operation that has overwritten the lost data. Data once overwritten becomes permanently lost

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I had previously purchased software from you, now I need buy another, can I get discount?

We surely are going to consider your request, please let us know your previous order details such as purchase order no. and date of purchase. You need to forward this details to sales@diskdoctors.net

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Who is the vendor of the software?

Disk Doctor Labs Inc. develops and provides licenses for the software.

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What is the difference between the demo version and the full version?

All of Disk Doctors products are available as demo versions for evaluations. Demo versions are technically similar to full versions but are with limitations in functionality. For Example: The demo version would display all the data which can be recovered, to recover you would need to purchase full version.

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Also see Recently Asked Questions on Data Recovery

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