Support Options

If you need assistance regarding any of our products, there are a number of options available to you. Support options for our software include several self-service resources, as well as professional consulting and support services.

Various self-service support resources for our software are listed below. We would suggest you use these as your first step in obtaining support from Disk Doctor Labs Inc.

Knowledge Base
  Search for your question or problem in our extensive knowledge base section using topics and keywords. The Knowledge Base has many product specific articles, created by Disk Doctors Support professionals who have resolved issues for customers. It is regularly updated, expanded, and refined to ensure that you have access to the very latest information.
   
Product Tutorials
  View and learn how to use the software in no time through live technical presentations given by Disk Doctors technology professionals.
   
General Frequently Asked Questions
  Answers to some of the commonly asked questions.
   
Submit-Ticket
  If you are unable to get answer for your problem or question in self support then please submit a ticket, which would be reviewed by our technical support professionals for technical issues and queries related to purchase or order then you need to submit the same to sales department which would be reviewed by our customer support representatives.
   
  New Customers: If you have a pre-sales query that is not covered in the user guide or FAQs, contact our sales team

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General FAQ

  1. How do I place an order or obtain pricing information for volume licenses?
  2. Can I use a purchase orders to buy the software?
  3. When will I receive my package?
  4. Is your shopping system secure?

 

Contact Support


  Submit a Ticket (24x7)

 
 (24x5)


 Phone Support (24x5)


Monday - Friday

Toll Free U.S.A.
1-(866)-735-4449


Holiday Notice

Support Availability During Holiday (Nov 11th)

Support will be intermittent on 11th November 2009.

However expect a delay in response as support will not be 24x5. We will try our best to ensure that responses to tickets and emails are not delayed for more than 4 hours.